CalMAP Instructional Video

This video helps train staff on the principles and techniques for effective use of the CalMAP worksheet.  A demonstration shows a staff member and customer using the CalMAP worksheet for the first time.

This video is best used as part of a staff training event, either individually or in a small-group setting, with interaction with a facilitator before and after viewing.  Additional directions for use can be found in the Frontline Staff Guide.